Return policy

Items described on the catalog preview page ship from Norway when inventory allows. This statement outlines practical steps for exchanges or refunds without implying automatic outcomes.

Eligible goods

Unused notebooks, card decks, and planners remain eligible when packaging seals stay intact and identifiers match the original shipment manifest.

Window

Written requests submitted within fourteen calendar days after delivery receive review first. Messages must include order references so staff can trace fulfillment notes.

Shipping back

Customers arrange insured carriage unless a fulfillment error occurred. Tracking numbers help both sides confirm movement.

Inspection

Returned pieces undergo visual inspection for moisture damage or obvious wear. Items failing inspection may be declined, with photographic notes supplied when feasible.

Refunds

Approved refunds use the original payment path where banking rules permit. Processing intervals depend on payment processors outside publisher control.

Contact

Route questions through the reach page or email info@freshvibrant.world with subject lines referencing “returns” for faster sorting.